The extraordinary growth and influence of services provided by companies like Facebook, Twitter, Google and Groupon, on top of the more familiar delivery of a range of retail and information services via the Internet, have had a significant impact on the rules, and price, of competition.
No organisation can operate without an appropriate model for using the Internet as a means of reaching customers, reducing transaction costs, outsourcing specific requirements, recruiting staff and even raising capital.
We are deeply involved in researching these transformations and identifying their consequences for innovation.